Refund Policy

1. Software products

If a purchased product genuinely fails to work as described in its listing and our support team cannot resolve the issue within 7 days of your purchase, you're entitled to a full refund. License keys are deactivated once a refund is issued.

2. Service packages (web dev, marketing, design)

Because service packages involve custom work scoped after payment, refund eligibility depends on how far the project has progressed:

• Before work starts: full refund if you request one within 7 days of payment and before we've begun scoping/production work.
• After work starts, but not delivered: refund minus a fair amount for work already completed, agreed case-by-case.
• Delivered with a genuine bug or failure on our side: we fix it first, at no extra charge; if we cannot fix it within a reasonable time, a full or partial refund applies per the 7-day guarantee above.

The guarantee covers our errors and failures — it does not cover a simple change of mind after work has been delivered as agreed, or requests that fall outside what was scoped in the purchased package.

3. Courses (Zaki International Academy)

Course purchases can be refunded within 7 days of enrollment if less than 20% of the course content has been completed.

4. Directory listings & marketplace assets

Directory listing subscriptions are non-refundable once a listing has been approved and published. Marketplace asset purchases go through escrow — see the funds-held/release terms shown during that checkout flow.

5. How to request a refund

Email support@engzaki.pro with your order details and the reason for the request. We aim to respond within 2 business days. Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or payment provider.