Refund Policy

1. Software products

If a purchased product genuinely fails to work as described in its listing and our support team cannot resolve the issue within 7 days of your purchase, you're entitled to a full refund. License keys are deactivated once a refund is issued.

2. Service packages (web dev, marketing, design)

Because service packages involve custom work scoped after payment, refund eligibility depends on how far the project has progressed:

• Before work starts: full refund if you request one within 7 days of payment and before we've begun scoping/production work.
• After work starts, but not delivered: refund minus a fair amount for work already completed, agreed case-by-case.
• Delivered with a genuine bug or failure on our side: we fix it first, at no extra charge; if we cannot fix it within a reasonable time, a full or partial refund applies per the 7-day guarantee above.

The guarantee covers our errors and failures — it does not cover a simple change of mind after work has been delivered as agreed, or requests that fall outside what was scoped in the purchased package.

3. Directory listings & marketplace assets

Directory listing subscriptions are non-refundable once a listing has been approved and published. Marketplace asset purchases go through escrow — see the funds-held/release terms shown during that checkout flow.

4. How to request a refund

Email support@engzaki.pro with your order details and the reason for the request. We aim to respond within 2 business days. Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or payment provider.